Before your visit, please review the Procedures for Patients as outlined in our COVID-19 Safety Measures. You will need to wear your own mask and comply with other requirements outlined there. We’ll let you know whenever these procedures are updated to align with changing conditions.
First Time With Us?
Request your complimentary 15-minute phone consultation.
If you have any questions about your health concerns and what modality or combination of modalities might work best for you, schedule a complimentary 15-minute phone call with us! Come to your first appointment feeling confident in your choice, and with as much understanding as possible about what to expect.
Required Patient Forms
We require all our clients to complete several forms in connection with your first visit, whether for acupuncture, herbal medicine, NAET, or energy medicine (including Reiki).
All of the forms, with the exception of the Women’s Health Questionnaire, are to be submitted electronically using the links in the automated reminder email you receive from our scheduling system prior to your appointment.
For your reference, we have provided downloadable versions of all forms here. If for any reason you are unable to complete the forms electronically, you may download and submit these electronically (scanned or photographed), or, if your appointment is in-person, bring the completed forms with you.
* Until further notice, we require all clients to complete the Pre-Visit COVID-19 form prior to every appointment.
- Pre-Visit COVID-19 Screening Questionnaire (PDF)*
- New Patient Intake Form (PDF)
- Consent for Treatment Form (PDF)
- Cancellation Policy (PDF)
Preparing for Your Visit
Initial & subsequent appointments
All first-time clients will be asked to fill out an intake form and sign a consent form.
Acupuncture and NAET patients
We ask that you to bring in any lab work that you may have to your first acupuncture or NAET treatment.
The data from lab work helps us to track your progress, and can provide tangible evidence to the medical community on the benefits of NAET and acupuncture.
If you have had IgE/ IgG allergy testing done in the past please bring it in with you. If you have not had IgE/IgG blood work done in the past, you will be asked to have it done before your initial visit. Thank you for your understanding!
Procedures for Patients
COVID-19 Safety Measures
Updated October 26, 2020 | Printer-friendly version
Calandra Center for Health & Wellness (CCHW) has instituted COVID-19 safety policies and procedures in accordance with guidelines from the Illinois Society of Acupuncturists, the American Society of Acupuncturists, and the Council of Colleges of Acupuncture and Oriental Medicine (CCAOM Advisory April 30, 2020). In addition, we have reviewed current information from the Centers for Disease Control and other healthcare organizations regarding best practices for provision of non-COVID health care at this time. We are also monitoring and adhering to all relevant governmental laws and guidelines for COVID-19, including those in Illinois and Chicago.
With any healthcare service, it is important to consider the benefits of accessing services in relation to the potential risks. For some of you, the support to your overall health and immune system may clearly outweigh any risks. For others, it may not be so clear. Please discuss it with your primary health-care provider before making your appointment with us.
We will adapt our policies and procedures as circumstances change. The following is a detailed but not exhaustive list of our current procedures.
Changes made October 26, 2020:
- Inclusion of procedures for community-related exposure to COVID-19
- Inclusion of procedures concerning the Chicago Emergency Travel Order
General Clinic Procedures
- Enhanced practices for cleaning and disinfecting
- Removal of all unnecessary items from surfaces
- Social distancing practiced except as required for treatment
- No one allowed in clinic other than patients and staff
Procedures for Patients
- If you feel sick, please reschedule your appointment. This applies to any potentially infectious illness, not just COVID-19. No penalty for late cancellation.
- If you have been exposed to COVID-19, please contact us as soon as you know about the exposure and before coming in for your next appointment. Please refer to CDC guidance which defines exposure and gives recommended precautions to take after being exposed, including 14-day quarantine after last exposure. We will not schedule you for an appointment until 14 days have passed since your last exposure.
- We ask you to comply with the Chicago Emergency Travel Order, which directs travelers entering or returning to Chicago from states experiencing a surge in new COVID-19 cases to quarantine for a 14-day period from the time of last contact within the identified state. The list of designated states is updated weekly.
- You must complete and submit a Pre-Visit Screening Questionnaire 24 hours before each appointment. Based upon that information, we will decide whether to confirm your appointment or recommend other action.
- The waiting room will be closed. For Schaumburg, doors will be unlocked at your appointment time. For the Chicago location please wait in the atrium of Dearborn Station with your mask on.
- You must wear your own mask to the appointment. This may be a homemade cloth version. Nose and mouth must be completely covered. A mask with a valve is not permitted. It is required to wear your mask for the entire time in the office.
- Non-patient visitors will not be admitted unless that person is a guardian or necessary healthcare companion who is identified at time of appointment scheduling. Guardian/companion must follow the same screening and safety procedures as patients.
- Upon arrival, you must wash your hands, using soap, 20 seconds. There are bathrooms available at both locations. A good practice is to keep the faucet running while you wipe your hands. Then use the towel to turn off the faucet and open the door handles. Hand sanitizer is available. However, nothing compares to properly washing your hands.
- Your temperature will be taken upon arrival. Anyone with a temperature above 100.4 F will not be admitted.
- Appointments will be spaced apart to ensure that all surfaces are wiped down in between patients.
Procedures for Staff
- Same screening criteria as patients prior to each workday
- Social distancing practices at all times except as required for treatment.
- Wear mask at all times
- Wash hands frequently throughout the day as well as before and after each treatment
- Wear gloves when necessary
- Wipe down surfaces with increased frequency
- Why face masks with valves are not permitted at CCHW July 13, 2020 During the pandemic, we’ve all had to learn a lot of new habits and adapt continuously to evolving conditions. Wearing masks is one of those things. We don’t know anyone who loves wearing a mask, but many places, including CCHW, now require them, as recommended by public health authorities like the Centers for Disease Control… Read More